Customer Service
We're here to support you every step of the way. Get expert assistance with your plastic machinery needs.
Contact SupportHow Can We Help You?
Choose from our range of support options designed to assist you quickly and effectively.
Phone Support
Speak directly with our technical experts for immediate assistance.
+91 95585 33566
Available 24/7 for urgent matters
Email Support
Send us a detailed message and receive a comprehensive response.
support@goluwa.com
Response within 24 hours
Live Chat
Connect instantly with our support team during business hours.
Mon-Fri: 9AM-6PM IST
Average response: 2 minutes
Remote Assistance
Allow our technicians to remotely diagnose and troubleshoot issues.
Secure connection required
Available worldwide
Our Service Features
24/7 Availability
Round-the-clock support for critical issues, ensuring minimal downtime for your operations.
Global Support
Multilingual support team to assist customers in different regions and time zones.
Expert Technicians
Certified engineers with extensive experience in plastic machinery maintenance and repair.
On-Site Service
Available for complex installations and repairs that require on-location expertise.
Documentation
Comprehensive manuals, guides, and video tutorials for self-service troubleshooting.
Parts Guarantee
Authentic spare parts with quality assurance and compatibility guarantee.
Common Issues & Solutions
Find quick answers to frequently encountered problems with our machinery.
Machine Not Starting
If your machine fails to start, first check the power connections and ensure all safety interlocks are properly engaged. Verify that the emergency stop button is not activated and that all doors are securely closed.
View Detailed GuideTemperature Control Problems
If experiencing temperature fluctuations, check the heating elements, thermocouples, and PID settings. Clean any buildup on temperature sensors and verify calibration.
View Detailed GuideHydraulic System Issues
For hydraulic problems, inspect fluid levels, check for leaks, and verify pressure settings. Replace filters regularly and monitor fluid condition.
View Detailed GuideProduct Quality Concerns
If final products don't meet quality standards, review process parameters, check mold conditions, and verify raw material specifications. Adjust settings as needed.
View Detailed GuideWarranty Information
Standard Warranty Coverage
- 12-month comprehensive warranty on all machinery
- 24-month warranty on critical components
- Free replacement of defective parts during warranty period
- Labor coverage for warranty-related repairs
- Remote diagnostics and troubleshooting
Extended Warranty Options
- 24 or 36-month extended coverage options
- Priority response for extended warranty customers
- Preventive maintenance included
- Discounted rates on spare parts
- Annual performance reviews
Warranty Claim Process
- Contact our support team to report the issue
- Provide purchase details and equipment serial number
- Describe the problem in detail
- Our technician will assess if the issue is covered under warranty
- Schedule repair or replacement as applicable
Need Immediate Assistance?
Our support team is ready to help you resolve any issues with your machinery.
Get Support Now