Clear guidelines for returns, refunds, and exchanges of our plastic machinery and industrial equipment.
Last updated: January 13, 2026
At Goluwa India, we stand behind the quality of our plastic machinery and industrial equipment. Our return and refund policy is designed to ensure customer satisfaction while maintaining the integrity of our products and services.
Returns are accepted under the following conditions:
The following items are not eligible for return:
Once your return is received and inspected, we will send you an email confirming receipt. A refund will be processed according to the following timeline:
Submit return request within 30 days
Review and approval within 48 hours
Coordinate collection within 5 business days
Quality check upon receipt
Processed within 7-10 business days
Refunds are issued as follows:
Refunds are processed using the original payment method:
Return shipping arrangements depend on the reason for the return:
For international customers:
Exchanges are available for:
For exchanges, we'll ship the replacement item once the original is received. If the replacement item has a different price, the difference will be charged or refunded accordingly.
If your order arrives damaged:
For return and refund inquiries, please contact us:
We reserve the right to update this policy at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of any revisions.