Clear terms for machinery orders - cancellation, quality gates, transit claims and spares returns.
Machinery is built to order - these terms reflect that reality while protecting both sides.
Before production starts: advance refundable minus processing. After production begins: costs incurred are deductible, remainder refunded.
If your machine fails the 72-hour load test for manufacturing reasons and cannot be corrected, the advance is refundable.
Handled via marine insurance - photograph on arrival, claim within the policy window, we supply the documentation.
Unopened, unused parts returnable within 30 days; wrong-part orders replaced at our cost when our error.
The complete written policy ships with every quote and contract - these sections summarise it. Nothing here overrides the signed agreement.
See also our terms of service and shipping information - the three documents together form the order terms.
Ask any policy question before ordering - clear answers prevent every dispute.