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Return and Refund Policy

Clear guidelines for returns, refunds, and exchanges of our plastic machinery and industrial equipment.

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Last updated: January 13, 2026

General Policy

At Goluwa India, we stand behind the quality of our plastic machinery and industrial equipment. Our return and refund policy is designed to ensure customer satisfaction while maintaining the integrity of our products and services.

Eligibility for Returns

Returns are accepted under the following conditions:

  • Products must be unused and in original condition
  • Original packaging must be intact
  • Return request must be made within 30 days of delivery
  • Proof of purchase is required
  • Equipment must be safely transportable

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or specially ordered machinery
  • Items showing signs of use, wear, or damage
  • Consumables and expendable parts
  • Items past the 30-day return window
  • Products damaged due to misuse or improper installation

Refund Process

Once your return is received and inspected, we will send you an email confirming receipt. A refund will be processed according to the following timeline:

1

Return Request

Submit return request within 30 days

2

Approval

Review and approval within 48 hours

3

Pickup Arrangement

Coordinate collection within 5 business days

4

Inspection

Quality check upon receipt

5

Refund

Processed within 7-10 business days

Refund Amount

Refunds are issued as follows:

  • Full Refund: For items returned in perfect condition within the 30-day window
  • Partial Refund: If items show minor damage not disclosed at purchase
  • No Refund: For items showing signs of use or damage due to customer handling

Refund Method

Refunds are processed using the original payment method:

  • Credit card refunds: 5-10 business days to appear
  • Bank transfer: 3-5 business days processing time
  • Check refund: Sent within 14 business days

Return Shipping

Return shipping arrangements depend on the reason for the return:

  • Defective Item: We cover return shipping costs for manufacturing defects
  • Wrong Item: We cover return shipping costs for incorrect shipments
  • Change of Mind: Customer is responsible for return shipping costs

International Returns

For international customers:

  • Customer is responsible for international return shipping
  • Import duties and taxes are non-refundable
  • Local customs procedures must be followed
  • Return authorization required before shipping

Exchanges

Exchanges are available for:

  • Incorrect items shipped
  • Manufacturing defects
  • Items that don't fit specifications

For exchanges, we'll ship the replacement item once the original is received. If the replacement item has a different price, the difference will be charged or refunded accordingly.

Damaged Shipments

If your order arrives damaged:

  1. Document the damage with photos
  2. Contact us within 48 hours of delivery
  3. Do not discard packaging until inspected
  4. We'll arrange for pickup and replacement at no cost

Contact Information

For return and refund inquiries, please contact us:

  • Email: returns@goluwa.com
  • Phone: +91 95585 33566
  • Business Hours: Monday-Friday, 9:00 AM - 6:00 PM IST

Policy Changes

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of any revisions.