Quick answers to the support questions we hear most - with the full guides one click away.
Every inquiry: within 24 hours on business days. Urgent production issues via WhatsApp - usually same hour.
Send photos, the machine model and parameters. Free diagnosis within 24 hours - start at the troubleshooting guide.
Within 7 days worldwide, per our spares commitment. Shelf stock from the checklist covers you same-day.
Yes - commissioning, operator training and first production run are part of every order, per the service commitments.
Manufacturing defects for 12 months from commissioning - full details in the warranty guide.
Commissioning includes structured training, and our 90-day manual carries the crew from there.